Help and support with making your complaint
If you need support to make a complaint about NHS services, you can contact the NHS Complaints Advocacy service for your area. Advocacy services offer free, independent, and confidential support about raising concerns and sharing feedback about care provided by the NHS.
An advocate can talk through the options available to you, help explain the complaints process and what to expect, help you express your views, offer guidance around writing an effective complaint letter and help you to complete forms when raising concerns.
If you live in Hertfordshire the local NHS Complaints Advocacy is provided by POhWER.
- Telephone: 0300 456 2370
- Email: firstname.lastname@example.org
If you live in west Essex, the NHS Complaints Advocacy Service is provided by Rethink.
Telephone: 0300 7900 559